The TOEIC (Test of English for International Communication) is an English language proficiency test designed to assess the English language skills of non-native speakers in a business or professional context. The test is widely used by organizations around the world to evaluate the English language skills of job candidates, employees, and students.
The TOEIC test consists of two parts: the TOEIC Listening and Reading Test and the TOEIC Speaking and Writing Test. The TOEIC Listening and Reading Test is a paper-and-pencil test that consists of multiple-choice questions, while the TOEIC Speaking and Writing Test is a computer-based test that consists of spoken and written responses to prompts.
The test is designed to measure a wide range of English language skills, including listening comprehension, reading comprehension, speaking ability, and writing ability. Overall, the TOEIC is a widely recognized and respected English language proficiency test that is used by organizations around the world to evaluate the English language skills of non-native speakers.
Q&A Topic: Letter of Complaint
A letter of complaint is a powerful tool for addressing issues and expressing dissatisfaction in a clear and constructive manner. Whether you’ve received subpar service, a faulty product, or experienced a negative situation, a well-written complaint letter can initiate a resolution process and convey your concerns to the relevant parties.
Begin your letter with a clear and concise introduction that outlines the purpose of your communication. State the reason for your complaint and briefly describe the nature of the issue. Ensure that the opening paragraph sets the tone for a respectful and solution-oriented dialogue.
In the body of the letter, provide detailed information about the issue. Include relevant dates, times, and any specific details that will help the recipient understand the context of your complaint. Clearly articulate how the situation has impacted you, whether financially, emotionally, or in any other significant way.
Here are some questions that can help you to clear the TOEIC exam:
Q1 I am writing this letter to you as a sort of last _________ since all my attempts to phone you
(a) result
(b) return
(c) report
(d) resort
Answer: (d) resort
Q2 and to try and make an _________ to meet you and discuss my problem with you have been unsuccessful.
(a) appoint
(b) appointee
(c) appointment
(d) appointing
Answer: (c) appointment
Q3 I would like to tell you the story from the _________ beginning.
(a) simple
(b) same
(c) extreme
(d) very
Answer: (d) very
Q4 In January this year I bought a washing machine from you for which I paid _________.
(a) cash
(b) money
(c) cheque
(d) pounds
Answer: (a) cash
Q5 and made _________ for it to be delivered to my home in Southcote on the following Tuesday.
(a) instigations
(b) arrangements
(c) alterations
(d) confirmations
Answer: (b) arrangements
Q6 I stayed in all day on _________ as you had informed me that you could not be sure at what time of day the washing machine would arrive.
(a) intention
(b) regard
(c) purpose
(d) plan
Answer: (c) purpose
Q7 In the end nobody came that day. When I phoned, I was told it _________ come the following Tuesday.
(a) will
(b) shall
(c) ought
(d) would
Answer: (d) would
Q8 Again I stayed in all day in _________ and there was no delivery.
(a) vain
(b) fault
(c) vanity
(d) error
Answer: (a) vain
Q9 After six more phone calls I _________ succeeded in settling on a date
(a) eventfully
(b) event
(c) eventually
(d) events
Answer: (c) eventually
Q10 and the machine came on Tuesday February 20th — almost 5 weeks after the _________ delivery date.
(a) promising
(b) promised
(c) promises
(d) promise
Answer: (b) promised
Q11 I had the washing machine fitted by a _________ plumber but he was unable to make the thing work.
(a) renowned
(b) remarkable
(c) reputable
(d) respectable
Answer: (c) reputable
Q12 _________ one of the components was faulty and he recommended that I got back to you so that a replacement could be fitted.
(a) appearing
(b) appearance
(c) apparition
(d) apparently
Answer: (d) Apparently
Q13 When I telephoned your store and explained the _________ to your receptionist,
(a) criterion
(b) situation
(c) place
(d) happening
Answer: (b) situation
Q14 I was _________ with the comment, ‘Oh not you again’
(a) told
(b) remarked
(c) said
(d) greeted
Answer: (d) greeted
Q15 which I found most _________ especially since throughout the protracted period of waiting for the machine
(a) offended
(b) offending
(c) offensive
(d) offends
Answer: (c) offensive
Q16 I remained calm although I believe I have every reason for _________ up a fuss.
(a) hitting
(b) kicking
(c) knocking
(d) striking
Answer: (b) kicking
Q17 I eventually got put _________ to the technical department
(a) through
(b) over
(c) in
(d) across
Answer: (a) through
Q18 who were most _________ hand
(a) to
(b) in
(c) by
(d) off
Answer: (d) off
Q19 and told me there was _________ that could be done immediately
(a) less
(b) little
(c) least
(d) few
Answer: (b) little
Q20 since there were a number of people _________ sick.
(a) through
(b) for
(c) off
(d) under
Answer: (c) off
Q21 We now move on to late March when I imagine that the sick employees were fully _________.
(a) restored
(b) returned
(c) retired
(d) recovered
Answer: (d) recovered
Q22 and one of your technical staff came out to see me with the intention of replacing the _________ part.
(a) defective
(b) deficient
(c) defining
(d) defeating
Answer: (a) defective
Q23 Unfortunately he had _________ the wrong part with him
(a) delivered
(b) fetched
(c) brought
(d) picked
Answer: (c) brought
Q24 and was very _________ as to when he would be able to find the right part and get it back to me.
(a) unable
(b) unsure
(c) unskilled
(d) untrained
Answer: (b) unsure
Q25 Another visit took _________ in late April but the engineer, although he had got the right part with him, was unable to make the washing machine work.
(a) position
(b) spot
(c) time
(d) place
Answer: (d) place
Q26 It was at this stage that I was seriously considering getting _________ of the machine
(a) rid
(b) riddance
(c) hold
(d) loose
Answer: (a) rid
Q27 and asking for a _________.
(a) repeat
(b) refund
(c) replace
(d) return
Answer: (b) refund
Q28 When I _________ this matter with one of your staff
(a) rose
(b) risen
(c) arose
(d) raised
Answer: (d) raised
Q29 I was informed that this was out of the _________.
(a) problem
(b) concern
(c) question
(d) hand
Answer: (c) question
Q30 and they would send someone in the ‘_________ future’.
(a) near
(b) next
(c) soon
(d) coming
Answer: (a) near
Q31 At the beginning of May I decided that the only course of action was to _________ a visit to your store
(a) charge
(b) settle
(c) pay
(d) owe
Answer: (c) pay
Q32 and meet you face to face so that the matter could be settled once and for _________.
(a) everything
(b) now
(c) then
(d) all
Answer: (d) al
Q33 _________ I should have checked first since when I reached the shop I was led to believe that you were out for the day.
(a) admittedly
(b) admitting
(c) confessing
(d) allowing
Answer: (a) Admittedly
Q34 Throughout this time of course I have been without the _________ of a washing machine
(a) faculty
(b) facility
(c) ability
(d) control
Answer: (b) facility
Q35 and have had to use the local _________.
(a) launder
(b) laundering
(c) launderette
(d) launderer
Answer: (c) launderette
Q36 From the end of May until August I have been away on business and was surprised that _________ that period
(a) while
(b) attending
(c) from
(d) during
Answer: (d) during
Q37 no effort has been made to write to me and keep me _________ to date.
(a) on
(b) up
(c) in
(d) over
Answer: (b) up
Q38 Since returning in September I have made at least a dozen phone calls and quite frankly I have reached the end of my _________.
(a) tether
(b) line
(c) rope
(d) cord
Answer: (a) tether
Q39 and must _________ that you do something immediately to put the matter right.
(a) persist
(b) resist
(c) insist
(d) desist
Answer: (c) insist
Q40 If I do not hear from you by the end of this week I shall be forced to _________ legal advice.
(a) search
(b) find
(c) look
(d) seek
Answer: (d) seek
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