Letter of Complaint: TOEIC Practice Test Questions & Answers

Letter of Complaint

The TOEIC (Test of English for International Communication) is an English language proficiency test designed to assess the English language skills of non-native speakers in a business or professional context. The test is widely used by organizations around the world to evaluate the English language skills of job candidates, employees, and students.

The TOEIC test consists of two parts: the TOEIC Listening and Reading Test and the TOEIC Speaking and Writing Test. The TOEIC Listening and Reading Test is a paper-and-pencil test that consists of multiple-choice questions, while the TOEIC Speaking and Writing Test is a computer-based test that consists of spoken and written responses to prompts.

The test is designed to measure a wide range of English language skills, including listening comprehension, reading comprehension, speaking ability, and writing ability. Overall, the TOEIC is a widely recognized and respected English language proficiency test that is used by organizations around the world to evaluate the English language skills of non-native speakers.

Q&A Topic: Letter of Complaint

A letter of complaint is a powerful tool for addressing issues and expressing dissatisfaction in a clear and constructive manner. Whether you’ve received subpar service, a faulty product, or experienced a negative situation, a well-written complaint letter can initiate a resolution process and convey your concerns to the relevant parties.

Begin your letter with a clear and concise introduction that outlines the purpose of your communication. State the reason for your complaint and briefly describe the nature of the issue. Ensure that the opening paragraph sets the tone for a respectful and solution-oriented dialogue.

In the body of the letter, provide detailed information about the issue. Include relevant dates, times, and any specific details that will help the recipient understand the context of your complaint. Clearly articulate how the situation has impacted you, whether financially, emotionally, or in any other significant way.

Here are some questions that can help you to clear the TOEIC exam:

Q1 I am writing this letter to you as a sort of last _________ since all my attempts to phone you

(a) result
(b) return
(c) report
(d) resort

Answer: (d) resort

Q2 and to try and make an _________ to meet you and discuss my problem with you have been unsuccessful.

(a) appoint
(b) appointee
(c) appointment
(d) appointing

Answer: (c) appointment

Q3 I would like to tell you the story from the _________ beginning.

(a) simple
(b) same
(c) extreme
(d) very

Answer: (d) very

Q4 In January this year I bought a washing machine from you for which I paid _________.

(a) cash
(b) money
(c) cheque
(d) pounds

Answer: (a) cash

Q5 and made _________ for it to be delivered to my home in Southcote on the following Tuesday.

(a) instigations
(b) arrangements
(c) alterations
(d) confirmations

Answer: (b) arrangements

Q6 I stayed in all day on _________ as you had informed me that you could not be sure at what time of day the washing machine would arrive.

(a) intention
(b) regard
(c) purpose
(d) plan

Answer: (c) purpose

Q7 In the end nobody came that day. When I phoned, I was told it _________ come the following Tuesday.

(a) will
(b) shall
(c) ought
(d) would

Answer: (d) would

Q8 Again I stayed in all day in _________ and there was no delivery.

(a) vain
(b) fault
(c) vanity
(d) error

Answer: (a) vain

Q9 After six more phone calls I _________ succeeded in settling on a date

(a) eventfully
(b) event
(c) eventually
(d) events

Answer: (c) eventually

Q10 and the machine came on Tuesday February 20th — almost 5 weeks after the _________ delivery date.

(a) promising
(b) promised
(c) promises
(d) promise

Answer: (b) promised

Q11 I had the washing machine fitted by a _________ plumber but he was unable to make the thing work.

(a) renowned
(b) remarkable
(c) reputable
(d) respectable

Answer: (c) reputable

Q12 _________ one of the components was faulty and he recommended that I got back to you so that a replacement could be fitted.

(a) appearing
(b) appearance
(c) apparition
(d) apparently

Answer: (d) Apparently

Q13 When I telephoned your store and explained the _________ to your receptionist,

(a) criterion
(b) situation
(c) place
(d) happening

Answer: (b) situation

Q14 I was _________ with the comment, ‘Oh not you again’

(a) told
(b) remarked
(c) said
(d) greeted

Answer: (d) greeted

Q15 which I found most _________ especially since throughout the protracted period of waiting for the machine

(a) offended
(b) offending
(c) offensive
(d) offends

Answer: (c) offensive

Q16 I remained calm although I believe I have every reason for _________ up a fuss.

(a) hitting
(b) kicking
(c) knocking
(d) striking

Answer: (b) kicking

Q17 I eventually got put _________ to the technical department

(a) through
(b) over
(c) in
(d) across

Answer: (a) through

Q18 who were most _________ hand

(a) to
(b) in
(c) by
(d) off

Answer: (d) off

Q19 and told me there was _________ that could be done immediately

(a) less
(b) little
(c) least
(d) few

Answer: (b) little

Q20 since there were a number of people _________ sick.

(a) through
(b) for
(c) off
(d) under

Answer: (c) off

Q21 We now move on to late March when I imagine that the sick employees were fully _________.

(a) restored
(b) returned
(c) retired
(d) recovered

Answer: (d) recovered

Q22 and one of your technical staff came out to see me with the intention of replacing the _________ part.

(a) defective
(b) deficient
(c) defining
(d) defeating

Answer: (a) defective

Q23 Unfortunately he had _________ the wrong part with him

(a) delivered
(b) fetched
(c) brought
(d) picked

Answer: (c) brought

Q24 and was very _________ as to when he would be able to find the right part and get it back to me.

(a) unable
(b) unsure
(c) unskilled
(d) untrained

Answer: (b) unsure

Q25 Another visit took _________ in late April but the engineer, although he had got the right part with him, was unable to make the washing machine work.

(a) position
(b) spot
(c) time
(d) place

Answer: (d) place

Q26 It was at this stage that I was seriously considering getting _________ of the machine

(a) rid
(b) riddance
(c) hold
(d) loose

Answer: (a) rid

Q27 and asking for a _________.

(a) repeat
(b) refund
(c) replace
(d) return

Answer: (b) refund

Q28 When I _________ this matter with one of your staff

(a) rose
(b) risen
(c) arose
(d) raised

Answer: (d) raised

Q29 I was informed that this was out of the _________.

(a) problem
(b) concern
(c) question
(d) hand

Answer: (c) question

Q30 and they would send someone in the ‘_________ future’.

(a) near
(b) next
(c) soon
(d) coming

Answer: (a) near

Q31 At the beginning of May I decided that the only course of action was to _________ a visit to your store

(a) charge
(b) settle
(c) pay
(d) owe

Answer: (c) pay

Q32 and meet you face to face so that the matter could be settled once and for _________.

(a) everything
(b) now
(c) then
(d) all

Answer: (d) al

Q33 _________ I should have checked first since when I reached the shop I was led to believe that you were out for the day.

(a) admittedly
(b) admitting
(c) confessing
(d) allowing

Answer: (a) Admittedly

Q34 Throughout this time of course I have been without the _________ of a washing machine

(a) faculty
(b) facility
(c) ability
(d) control

Answer: (b) facility

Q35 and have had to use the local _________.

(a) launder
(b) laundering
(c) launderette
(d) launderer

Answer: (c) launderette

Q36 From the end of May until August I have been away on business and was surprised that _________ that period

(a) while
(b) attending
(c) from
(d) during

Answer: (d) during

Q37 no effort has been made to write to me and keep me _________ to date.

(a) on
(b) up
(c) in
(d) over

Answer: (b) up

Q38 Since returning in September I have made at least a dozen phone calls and quite frankly I have reached the end of my _________.

(a) tether
(b) line
(c) rope
(d) cord

Answer: (a) tether

Q39 and must _________ that you do something immediately to put the matter right.

(a) persist
(b) resist
(c) insist
(d) desist

Answer: (c) insist

Q40 If I do not hear from you by the end of this week I shall be forced to _________ legal advice.

(a) search
(b) find
(c) look
(d) seek

Answer: (d) seek

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