How to Complain: TOEIC Practice Test Questions & Answers


The TOEIC (Test of English for International Communication) is an English language proficiency test designed to assess the English language skills of non-native speakers in a business or professional context. The test is widely used by organizations around the world to evaluate the English language skills of job candidates, employees, and students.

The TOEIC test consists of two parts: the TOEIC Listening and Reading Test and the TOEIC Speaking and Writing Test. The TOEIC Listening and Reading Test is a paper-and-pencil test that consists of multiple-choice questions, while the TOEIC Speaking and Writing Test is a computer-based test that consists of spoken and written responses to prompts.

The test is designed to measure a wide range of English language skills, including listening comprehension, reading comprehension, speaking ability, and writing ability. Overall, the TOEIC is a widely recognized and respected English language proficiency test that is used by organizations around the world to evaluate the English language skills of non-native speakers.

Q&A Topic: How to Complain

Complaining is a natural response when faced with unsatisfactory products, services, or experiences. While expressing discontent can be challenging, it is a crucial skill in advocating for your rights as a consumer and fostering improvements in various situations.

When dissatisfaction arises, it’s essential to approach the situation with a calm and collected demeanor. Emotional outbursts can hinder effective communication and escalate tensions. Take a moment to gather your thoughts, breathe, and focus on articulating your concerns in a rational manner.

Here are some questions that can help you to clear the TOEIC exam:

Q1 I’m really not satisfied with the way you have _________ the situation.

(a) dealt
(b) handled
(c) done
(d) fingered

Answer: (b) handled

Q2 I’ve really had enough of all your excuses, what I want is some _________.

(a) action
(b) acting
(c) acted
(d) active

Answer: (a) action

Q3 You’ve refused to help me now for six months and so I shall now have to take the matter _________.

(a) on
(b) longer
(c) far
(d) further

Answer: (d) further

Q4 I must _________ you do something immediately as I’ve been patient long enough.

(a) persist
(b) desist
(c) insist
(d) consist

Answer: (c) insist

Q5 I now want some kind of compensation for the total _________ of service I’ve experienced.

(a) lack
(b) fail
(c) failing
(d) missing

Answer: (a) lack

Q6 I’m obviously not getting anywhere with my complaint please let me talk to someone _________ to you.

(a) older
(b) above
(c) over
(d) senior

Answer: (d) senior

Q7 I’m very unhappy with the way I’ve been _________ No one seems at all interested in my case.

(a) considered
(b) treated
(c) placed
(d) pushed

Answer: (b) treated

Q8 I believe I have very good _________ for suing your company for negligence.

(a) lands
(b) terrains
(c) grounds
(d) areas

Answer: (c) grounds

Q9 If you don’t do something today, I shall be _________ to take legal action.

(a) held
(b) ordered
(c) commanded
(d) forced

Answer: (d) forced

Q10 You’re the tenth person I’ve been put through to and I’m on the point of losing my _________.

(a) mood
(b) temper
(c) state
(d) feeling

Answer: (b) temper

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